Student Complaints
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SARA Student Complaint Resolution Process
Geneva College is an approved SARA institution in Pennsylvania and follows the complaint resolution policies and procedures outlined within the SARA Policy Manual. SARA consumer protection provisions require the institution’s home state, through its SARA State Portal Entity, to investigate and resolve allegations of dishonest or fraudulent activity by the state’s SARA-participating institutions, including the provision of false or misleading information. Consumer protection complaints resulting from distance education courses, activities, and operations provided by Geneva College to students in other SARA states come under the scope of SARA. Complaints about Geneva College’s in-state operations are to be resolved under the state’s normal provisions, not those of SARA.
A student complaint or grievance must first be submitted to Geneva College for investigation and resolution, following the appropriate grievance and/or appeal process(es) as outlined in the College Catalog. If a resolution is not found, a student may contact the Pennsylvania SARA State Portal Entity. This policy is strictly related to violations of SARA policy and does not cover complaints related to academic decisions (e.g., grades, academic probation) or student conduct violations, both of which are to be addressed under institutional policies.
For a list of each state agency and relevant contact information, please see below. For the most updated list of SARA State Portal Entity Contacts, please visit NC-SARA’s website.
Student Complaint Contact Information by State and Agency
| State | Agency | Link to Complaint Process |
| Alabama |
Alabama Commission on Higher Education |
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Alaska |
Alaska Commission on Postsecondary Education |
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Arizona |
Arizona State Board for Private Postsecondary Education |
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Arkansas |
Arkansas Higher Education Coordinating Board |
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California |
California Bureau for Private Postsecondary Education |
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Colorado |
Colorado Department of Higher Education |
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Connecticut |
Connecticut Office of Higher Education |
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Delaware |
Delaware Department of Education |
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District of Columbia |
District of Columbia Education Licensure Commission |
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Florida |
Florida Department of Education |
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Georgia |
Nonpublic Postsecondary Education Commission |
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Hawaii |
Hawaii Post-Secondary Education Authorization Program |
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Idaho |
Idaho State Board of Education |
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Illinois |
Illinois Board of Higher Education |
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Indiana |
Indiana Commission on Higher Education |
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Iowa |
Iowa College Student Aid Commission |
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Kansas |
Kansas Board of Regents |
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Kentucky |
Kentucky Council on Postsecondary Education |
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Louisiana |
Louisiana Board of Regents |
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Maine |
Maine Department of Education |
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Maryland |
Maryland Higher Education Commission |
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Massachusetts |
Massachusetts Department of Higher Education |
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Michigan |
Michigan Department of Licensing and Regulatory Affairs |
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Minnesota |
Minnesota Office of Higher Education |
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Mississippi |
Mississippi Commission on College Accreditation |
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Missouri |
Missouri Department of Higher Education |
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Montana |
Montana University System, Board of Regents |
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Nebraska |
Nebraska Coordinating Commission for Postsecondary Education |
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Nevada |
Nevada Commission on Postsecondary Education |
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New Hampshire |
New Hampshire Department of Education |
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New Jersey |
New Jersey Secretary of Higher Education |
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New Mexico |
New Mexico Higher Education Department |
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New York |
New York Office of College and University Evaluation |
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North Carolina |
The University of North Carolina Board of Governors |
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North Dakota |
North Dakota University System |
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Ohio |
Ohio Board of Regents |
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Oklahoma |
Oklahoma State Regents for Higher Education |
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Oregon |
Oregon Higher Education Coordinating Commission |
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Pennsylvania |
Department of Education |
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Puerto Rico |
Puerto Rico Council on Education |
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Rhode Island |
Rhode Island Board of Governors for Higher Education |
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South Carolina |
South Carolina Commission on Higher Education |
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South Dakota* |
South Dakota Secretary of State* |
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Tennessee |
Tennessee Higher Education Commission |
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Texas |
Texas Higher Education Coordinating Board |
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Utah |
Utah Division of Consumer Protection |
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Vermont |
Vermont State Board of Education |
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Virginia |
State Council of Higher Education for Virginia |
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Washington |
Washington Student Achievement Council |
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West Virginia |
West Virginia Higher Education Policy Commission |
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Wisconsin |
Wisconsin Educational Approval Board |
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Wyoming |
Wyoming Department of Education |
*South Dakota does not have a formal Student Complaint process. They recommend all complaints be filed with the Attorney General.
South Dakota Attorney General: 1302 E. Highway 14, Suite 1 Pierre, SD 57501-8501
Telephone: (605) 773-3215
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